All Things Orders or Arne Custom Ordering FAQ's
1. Can I Order the EXACT ITEM in any specific image?
Please understand all Arne Ceramics products are entirely hand made and thus each piece falls into the "one of a kind" category and though we hope the image galleries inspire your creativity these images are representations of the items available for purchase. Please REST ASSURED we might have one nearing identical in stock or via placing a "custom order", Arne will endeavor to create a custom replica just for you, Call or Email for current items in stock or to place your custom order.
2. How long is the "turn-around time" on custom and engraving orders?
First, please note that "Custom Orders", "Stock Engraving Orders" and "Custom Engraving Orders" are three distinctly separate types of orders.
• CUSTOM ORDERS: 4 to 6 Weeks; These items are made entirely from "scratch" specifically made to suite beginning with choice of clay body, White or Death Valley Red; then your choice "Base Glaze", Blue Marble, Marble, Deep Green, Sedona Red, Cobalt, Onyx and the all new Green Gold. But wait, your not entirely done now you can chose an accent color... So instead of attempt to list the accent possibilities we will let you flip through the image galleries till inspiration strikes on the topic of accent possibilities!
• STOCK ENGRAVING ORDERS: Simple engraving orders IE: a name on a Night Time Scenic Mug; does not need to be a "CUSTOM ORDER". Engraving can be applied to most items IN STOCK thus turn around time is 10 to 14 days in most cases. Please Call or Email to make your selection and approve your engraving art.
• CUSTOM ENGRAVING ORDERS: 6 to 8 weeks depending on quantities, please call or email to begin the process of per item cost estimation and art approval.
Call: (928) 779-0429
Monday-Saturday 12pm - 5pm MST
Please note emails are returned during normal business hours.